Cancellation / Refund Policy
A clear 24-hour window for subscription refund requests.
Last updated: 7 October 2026
Scope
This policy applies to Ente Cash subscriptions and paid add-ons. Creating an account or viewing our pricing does not create a payment or recurring payment instruction.
Request within 24 hours
You may request a refund within 24 hours of the successful payment time shown on your receipt. The deadline is based on when we receive your request, not when we finish reviewing it. Email support@ente.cash. Include your registered email, payment reference, payment time and the subscription or add-on concerned. Do not send passwords, OTPs, PINs or full card details.
How the refund is calculated
For an eligible request, the refundable amount is the amount paid for the cancelled subscription or add-on, less applicable non-refundable tax and any disclosed non-refundable convenience fee, only where legally permitted. We will provide an itemised calculation before processing. We will not deduct tax that must legally be returned, charge an undisclosed cancellation fee or retain more than the amount you paid.
Requests after 24 hours
Change-of-mind refund requests received after 24 hours are not eligible under this voluntary policy. This limit does not remove remedies required by law for duplicate or unauthorised charges, deficient services or other qualifying circumstances. Contact support if you believe a payment error or service problem requires review.
Cancellation and access
Contact support to request cancellation of a paid subscription or add-on. Cancellation of a future renewal is separate from a refund of an existing payment. Unless an eligible refund is approved, cancellation ordinarily takes effect at the end of the paid period. If a payment is refunded, access provided by that payment may end when the refund is approved. Deleting an account is not a refund request and must not be relied on to cancel a recurring payment authorisation.
Where and when refunds arrive
Approved refunds are returned through the payment provider to the original payment method wherever supported. We will confirm the refund reference once initiated. Bank and payment-network processing times vary; the provider's applicable estimate will be shared with you. We cannot promise immediate credit or redirect refunds to an unrelated account.
Support and statutory rights
For cancellation, refund status or a complaint, email support@ente.cash. This policy does not limit any mandatory consumer rights. The payment provider processes the transfer; Ente Cash handles the request and the eligibility decision.